Healthcare from the perspective of a clinician encompassing both the capture of the clinical viewpoint as well as the technology to help clinicians capture knowledge at the point of care The thoughts expressed are my own and do not necessarily represent those of Nuance
Bank Of America Just Had The Ultimate Social Media Fail
This makes you wonder if Bank of America, which is currently axing 30,000 of its staff globally, already cut their social media team.
Or if they don't already have a social media team, they should really consider getting one after this social media fail.
It's been just a week since Google Plus started allowing for to have pages on the social networking site and it looks like someone already beat Bank of America to the punch, according to Carl Franzen at Talking Points Memo.
BofA's Google Plus profile bashes the already embattled Charlotte, North Carolina-based bank. The page, which is no longer available, features unflattering pictures of former CEO Ken Lewis and mocking wall posts.
One wall post said, "Living under a tarp? I am too. My TARP is much bigger, however, and billions of dollars more expensive."
It's possible that the page could have been created by the bank initially and then later hacked.
However, according to Chester Wisniewski at the IT security blog NakedSecurity, the page was likely created by a group that tricked Google into thinking they were Bank of America.
We've included a screen shot below. [via TalkingPointsMemo]
The power of social media - few hospitals or healthcare facilities have any focus on this area (building a web site and running and e-mail server does not count).
The University of Maryland Medical Center (http://www.umm.edu/) springs to mind as one of the leaders in this area with an impressive outreach and connection. I'm not sure what or how they staff it but am willing obey its built into every area and not confined to one or two social media job functions.
For those hospitals considering Social Media - this presentation on slideshare is a good foundation on why this is important and what it can do for your facility and originates from the University of Maryland:
This is not just some passing fad. It is messy and this troubles many facilities and executives as it is hard to control and manage but that is just part of our future engagement with our staff, patents and colleagues around the country and indeed world.
This train has left the station - get on board or get left behind
And even for coding in OCD-9Based on our own in-house testing here at MobiHealthNews, Siri in its current form could be helpful to both patients and healthcare providers alike. After asking Siri a number of questions, we were surprised how she answered some and that she was able to answer others.
The "Blue Ocean" (non-smart phones ripe for putting smart phones in the hands of users) is "huge". There remains much opportunity in the mobile market place but the penetration is increasing for Apple and Android with Android on a tear with its open-source strategy.
Mobiel devices are the mainstay of communication tools for people and as these increase in penetration and function voice integration and in particular the addition of intelligent interaction will become increasingly important and necessary.
I imagine the speech recognition business opportunity chart would look very similar offering the potential for a ver exciting and dynamic upcoming year.
Once again - its so great to be in a cool business that's growing so dramatically.
Cars that understand what you say....coming to a car near you.
Part of the ongoing push and the new age of speech recognition is the ability to understand what the driver asks for with interpretive system that include natural language processing (NLP) and some element of Artificial Intelligence (AI) to offer drivers a more conversational and useful interaction with their voice. A safer interaction that will be easier and faster.
In an interesting unanticipated effect the AHRQ has highlighted the potential for the government changes to encourage physicians
"... may "fire" noncompliant patients from their practices, push back against quality-improvement initiatives, and minimize patient empowerment efforts, CQ HealthBeat reports. Some physicians already are "firing" unvaccinated patients, noting that they pose a risk to others and reflect a lack of trust for physicians' medical advice.
Since there already appears to be some instances of this where patents are unvaccinated it may well extend to other groups and would certainly be classified as an unintended consequence.
Voice is cool! Voice recognition and its most recent persona - the now well known Siri on the Apple 4S is a star and has really captured the imagination of the public..... something we have been working at for a number of years in the healthcare sector.
The key to the success is the natural language understanding that is baked in to the solution. We have seen the value of this with the Dragon Go Product in the Apple App store and the healthcare sector is getting medical intelligence built into their solutions in the form of Clinical Langauge Understanding (CLU) and the latest medical intelligence in the new product of Computer Assisted Physician Documentation (CAPD)
Instant information and interaction comes to healthcare documentation helping create high quality specific detailed clinical documentation first time.
Speech recognition is an increasingly common interface - we interact with speech systems on the phone, using our phones and in our cars. But as Jonathan Dreyer points out in this piece - speech for general use is different to use in healthcare. In Healthcare it requires an appropriate context to attain the necessary levels of accuracy.
>>>What’s “humerus” to a clinician, and what’s “humorous” to a consumer are two very different things
Quite! So using the right versions tuned for the user and his domain - and int eh case of healthcare there are many different domains that can be applied for different specialties (Radiology, orthopedics, general surgery, general medicine...to mention just a few). With the right context and model applied medical speech recognition has become an integral part of clinical solutions and is becoming increasingly important in mobile applications where the keyboard interface is not always ideal or as easily accessible.
So while general speech recognition solutions are delivering real value to derive the same results in healthcare it is important not to fall into the trap of offering generic solutions that will work but generate too many errors to make them useable and worse will turn clinicians off the tools before they have even had a chance to experience the results that are possible today with the right tools for medical speech recognition
So if you are looking to integrate speech into your healthcare applications - use the right version that includes the relevant context and vocabulary models to at the outset and help create a positive experience for users from the beginning.